### The Editorial Team

The Editorial Team consists of external and internal Delighted thought leaders from various roles and industries. These experts provide educational content for companies looking to create highly impactful user-focused experience programs through self-serve solution guides, personal narratives, and how-to strategies.

### Experience Management 101

#### [Ecommerce customer journey map + template](/content/blog/ecommerce-customer-journey/index.html)

#### [Top 10 ecommerce trends shaping online retail in 2024](/content/blog/ecommerce-trends/index.html)

#### [25 brand perception survey question examples + template](/content/blog/brand-perception-survey/index.html)

#### [Post-purchase survey questions you can ask customers after checkout](/content/blog/post-purchase-survey/index.html)

#### [31 effective employee onboarding survey questions to ask new hires](/content/blog/employee-onboarding-survey-questions/index.html)

#### [35 post-event survey questions to ask for event feedback](/content/blog/post-event-survey-questions/index.html)

#### [NPS email: A complete guide (with tips & examples)](/content/blog/nps-email/index.html)

#### [Multiple choice questions: Types, examples, and tips](/content/blog/multiple-choice-questions/index.html)

#### [What is the customer lifecycle? Definition, stages, and tips](/content/blog/what-is-the-customer-lifecycle/index.html)

#### [Employee surveys: Types, tips, and how-to guide](/content/blog/employee-surveys/index.html)

#### [8 customer testimonial examples and how to use them](/content/blog/customer-testimonials/index.html)

#### [12 demographic survey questions (with examples)](/content/blog/12-demographic-survey-questions-with-examples/index.html)

#### [How to create a QR code survey: Gather feedback wherever your customers are](/content/blog/qr-code-survey-get-feedback/index.html)

#### [What are customer touchpoints and how to identify them (with examples)](/content/blog/a-beginners-guide-to-customer-touchpoints/index.html)

#### [Survey design best practices: 7 steps to follow](/content/blog/survey-design-101/index.html)

### Delighted ebook

#### [Customer experience maturity assessment](/content/guides/customer-experience-maturity-assessment/index.html)

#### [The complete guide to customer journey mapping](/content/guides/customer-journey-map/index.html)

#### [The expert guide to employee engagement](/content/guides/employee-engagement-ebook/index.html)

#### [The top 8 omnichannel retail trends for 2021](/content/guides/retail-consumer-trends/index.html)