# Delighted: Customer Experience Solutions

Delighted helps the world's most coveted brands. [View Customers](/content/customers/index.html)

## Survey Templates

- **[Net Promoter Score](/content/nps/index.html)**  
    
- **[Customer Satisfaction Score](/content/csat/index.html)**  
    
- **[Customer Effort Score](/content/ces/index.html)**  
    
- **[Product Market Fit](/content/pmf/index.html)**  
    
- **[Employee NPS](/content/enps/index.html)**  
    
- **[5-star](/content/5-star/index.html)**  
    
- **[Smileys](/content/smiley-face-survey/index.html)**  
    
- **[Thumbs](/content/thumbs-survey/index.html)**  
    
- **[Custom surveys](/content/surveys/index.html)**

[See all survey templates](/content/survey-templates/index.html)

## Resources

- [Practical advice from the experts](/content/resources/index.html)
- [Help Center](https://help.delighted.com/)
- [Integrations](/content/our-integrations/index.html)
- [REST API](https://app.delighted.com/docs/api)
- [Case Studies](/content/customers/index.html)
- [Blog](/content/blog/index.html)
- [AI Enhancements](/content/ai/index.html)

[Read it now](/content/guides/customer-journey-map/index.html)

### Examples of Survey Insights
1. **[Introducing the Delighted Surveys Web Widget: Set up a web survey in 5 minutes](/content/blog/introducing-web-for-surveys/index.html)**  
   
2. **[Introducing 50+ templates for customer and employee lifecycle feedback](/content/blog/introducing-templates/index.html)**  
   
3. **[Avoiding biased questions: 7 examples of bad survey questions](/content/blog/biased-questions-examples-bad-survey-questions/index.html)**  
   
4. **[Introducing Custom Sending Domains: Make your email “from” address your own domain](/content/blog/introducing-custom-sending-domain/index.html)**  
   
5. **[What is a good survey response rate for online customer surveys?](/content/blog/average-survey-response-rate/index.html)**

## Delighted eBooks
- **[Customer experience maturity assessment](/content/guides/customer-experience-maturity-assessment/index.html)**
- **[The complete guide to customer journey mapping](/content/guides/customer-journey-map/index.html)**
- **[The expert guide to employee engagement](/content/guides/employee-engagement-ebook/index.html)**
- **[The top 8 omnichannel retail trends for 2021](/content/guides/retail-consumer-trends/index.html)**