The easiest NPS software to measure and improve customer loyalty

With Delighted’s Net Promoter Score (NPS) software, you can collect, analyze, and act on customer feedback in 3 easy steps – no development or design resources required. Our AI-driven NPS platform handles all of the details for high response rates and actionable results.

45

Every second, 45 people answer a Delighted survey

300M+

Delighted powers 300+ million surveys a year

4.9

How to run a world-class NPS program with Delighted’s NPS software

Delighted’s NPS software brings together everything you need to run a world-class survey program, eliminating the hassle of legacy systems and multiple tools. Having a single survey software will make measuring performance and gaining insights easier and better, and will provide the data to support critical decision-making.

Create and send NPS surveys

Our NPS software is designed to respect your brand and your customers’ time. Your surveys can be delivered across multiple channels and devices, and in 30+ languages.

Customize your surveys to your brand and desired insight

Add your logo, customize colors, create a branded survey page — all within the NPS software, no coding required. Surface focused insights by customizing the NPS question to who you are surveying (customers or employees) and what you’d like feedback on (a feature, recent transaction, or the overall experience with your company).

Ask for detailed feedback on their chosen NPS score

Let your customers tell you how they feel, in their own words, with an open-ended follow-up question. Want deeper insights? Ask Additional Questions that are powered by conditional survey logic based on the survey response. Layer up to 10 follow-up questions within a single survey flow.

Distribute your surveys at the right time and place

Schedule surveys to send at routine intervals with Autopilot to measure NPS over time. Or, automatically trigger surveys based on key customer journey touchpoints using the Delighted API for highly focused feedback. Surveys can be delivered and completed across multiple channels (Web, Email, and Link) to reach people where they are and improve survey response rates.

Personalize the Thank You page by rating score

With customizable NPS surveys, you can engage customers who answer your survey through a Thank You message. Personalize the message to encourage customers to take action based on their rating. Let promoters know how they can get more from your brand through an app or referral program, and encourage detractors to get in touch.

Measure and analyze survey results within your NPS software’s deceptively simple dashboard

NPS data trapped in a spreadsheet doesn’t help you or your customers. Visualize and segment feedback for easy reporting and analysis. These customer insights will help you gauge customer satisfaction, identify the key drivers behind customer happiness, and monitor the impact of your changes.

View feedback in real time

  • See all of your feedback in your customers’ own words in an easy-to-use, real-time dashboard.
  • Slice and dice your feedback any way you’d like using Properties you associate to the customer.
  • Measure multiple product lines or business units, all within a single dashboard.
  • Search on specific keywords to see scores and feedback for just those segments.

Calculate and track your NPS

  • Calculate your NPS automatically in real time as survey responses roll in.
  • Identify the top issues that create detractors, and which segments are most likely to be promoters.
  • Monitor specific themes and see how your improvements affect the NPS rating over time.
  • Get presentation-ready charts with Snapshot and Over Time Reports — no spreadsheets required.

Benchmark your NPS for instant industry comparison

  • Stay up-to-date with how your NPS stacks up to industry standards with the Benchmarks report.
  • Compare your score against 20 industries or stay on the industry default we select for you.
  • Track how your NPS fluctuates over time and filter score data by Trend for a chosen time period.

Analyze NPS feedback and uncover actionable insights

  • Summarize all your NPS responses by sentiment, Trends, and Properties with the Pivot Table Report.
  • Automatically surface commonly used keywords in open-ended feedback to detect patterns at scale.
  • Compare feedback across customer segments, locations, and product lines to isolate areas for improvement.

Track NPS performance and improve response rates

  • Monitor which survey channels (Email, Web, or Link) result in the most quality feedback.
  • Get key survey performance metrics (responded, throttled, bounced, etc.) by time frame.
  • Find ways to focus on increasing your survey response rates for actionable feedback.

Discover NPS keywords and Trends with Smart Trends

  • Keywords and Trends are automatically suggested based on your verbatim NPS feedback through Delighted’s Smart Trends built-in AI capability.
  • Let the AI capability do the investigation for you and uncover recurring NPS patterns quicker with easier resolve.

Explore a live demo of the NPS dashboard.

Close the loop on survey insights directly within your NPS software

Collecting customer feedback or employee NPS feedback is just the tip of the iceberg. Delighted’s dedicated NPS software takes care of the heavy lifting so you can focus your energy on proactively engaging with your audience and strengthening relationships.

Connect to the tools and workflows you already use

Easily integrate your Delighted account with 750+ digital tools directly or via the Delighted API. Start discussing feedback in Slack, trigger surveys from Stripe, sync feedback to Salesforce, store user feedback in your data warehouse, and more.

Top benefits of NPS software

A Net Promoter Score software is a self-serve customer experience (CX) tool designed to help teams take action from real-time feedback and track success over time. The primary benefits of using an NPS tool are:

  • Ease of use: Net Promoter software is straightforward and takes just a few minutes to complete.
  • Broadscale relevance: Your NPS score gathers relevant insights for all teams.
  • Forecasting business growth: Measures the likelihood of repeat business and long-term customer loyalty.
  • Effective benchmarking: Standardized system recognized worldwide for comparison.
  • Change management: Insights help to develop or improve customer experience.
  • Long-term tracking: See how varying teams perform over time.

Why NPS software matters for your business

  • Word-of-mouth marketing: A key influence in purchasing decisions.
  • Positive customer experience: Vital for value-based growth.
  • Gather quantitative data: The best way to understand satisfaction and loyalty levels.

Maximizing the benefits of NPS software features

  1. Integrate with everyday tools to share real-time feedback.
  2. Choose the right channels to gather feedback across the customer journey.
  3. Utilize personalization for higher response rates.
  4. Get the timing right for sending surveys.
  5. Close the loop with additional questions that drive engagement.
  6. Act fast with real-time reporting options to address problems quickly.