The fastest and easiest way to gather actionable feedback
Collect and analyze feedback with Delighted — the free, easy-to-use experience management platform trusted by the world’s top brands. Get started in minutes, no technical skills needed.
Join 75,000+ of the world's most beloved brands
45
Every second, 45 people answer a Delighted survey
300M+
Delighted powers 300+ million surveys a year
4.9
4.7
Delighted Surveys
One-off questionnaires. Use open-ended, rating scale, and multiple choice questions to ask your audience anything you'd like to know.
Delighted CX
Automated feedback programs. Use CX to monitor and act on proven customer experience metrics: NPS, CSAT, CES, and more.
Our customers don't just send surveys. They manage experiences.
Customers use Delighted to make an outsized impact in record time with minimal resources. Here’s how:
Ask
Create customer and employee surveys in seconds. Our intuitive surveying platform bakes in all the best practices, including the most effective questions to ask.
Analyze
Understand your survey results at a glance with built-in dashboards and reports. Drill a level deeper by tagging and segmenting your feedback for actionable insights.
Act
Reduce churn and fuel growth by routing feedback directly to the people who can take action. Use email digests, two-click integrations, and more.
Seamlessly integrate
Discuss feedback in Slack, trigger surveys from Stripe, sync feedback to Salesforce, store all your feedback in a data warehouse, and more.
Send your Delighted feedback into Slack channels.
Automatically trigger post-purchase surveys via Square.
Follow up with customers who've received Delighted surveys.
Automatically trigger post-purchase surveys via Square.
Send a web request to your server for feedback and unsubscribe events.
Sync responses with ClientSuccess.
Automatically sync Delighted feedback to your Heap account.
Trigger Delighted surveys and sync feedback to Pipedrive via Zapier.
Trigger Delighted eNPS surveys from BambooHR via Zapier.
Automatically send to customers for one time payments or subscriptions.
Automatically trigger Delighted surveys based on actions in Blueshift.
Automatically sync Delighted feedback to your Stitch account.
Sync feedback to Gladly. Auto-assign sentiment-driven tasks.
Sync CSAT feedback to MaestroQA for coaching and analysis.
Product
Resources
- What is NPS?
- NPS examples
- NPS calculator
- NPS benchmarks
- What is CSAT?
- What is CES?
- What is product/market fit?
- Employee experience management
- Customer experience metrics
- Sample size calculator
Help
Company
NPS is a registered trademark, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.