Delighted Subprocessors
Delighted currently uses the following third party sub-processors to process personal data in the Subscription Services.
Sub-processor
| Sub-processor | Address | Purpose | Mandatory Service |
|---|---|---|---|
| Amazon Web Services | 410 Terry Avenue North, Seattle, WA 98109-5210 | Data hosting facilities, content delivery network and web application firewall for our web services. | Yes |
| Sentry | 45 Fremont Street, 8th Floor | Application monitoring/error tracking. | Yes |
| HelpScout | 100 City Hall Plaza, 5th Floor Boston, MA 02108 | Customer support (Help Desk software). | Yes |
| 1600 Amphitheater Parkway in Mountain View, California, USA | Customer support (email). | Yes | |
| Twilio | 375 Beale St, Suite 300, San Francisco, CA 94105 | Enables users to send surveys via SMS. | Optional as requested by Customer |
Delighted Affiliates
Delighted is an affiliate of Qualtrics LLC. As such, all Qualtrics affiliates may process personal data, and may be acting as subprocessors in the delivery of the Cloud Service, and associated support services. This list of affiliates is available at www.qualtrics.com/subprocessor-list.
Product
Resources
- What is NPS?
- NPS examples
- NPS calculator
- NPS benchmarks
- What is CSAT?
- What is CES?
- What is product/market fit?
- Employee experience management
- Customer experience metrics
- Sample size calculator
Help
Company
NPS is a registered trademark, and Net Promoter Score is a service mark of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.